Have you heard the words “full-service automotive shop” and wondered what that truly meant? Don’t worry, you’re not alone. People often overlook the fact that they have a choice to take their car to one place and have everything worked on and fixed. Cassels Garage is a prime example of what a full-service automotive shop is, but here is a little bit of a better breakdown.
The holidays are almost here, and you know what that means – so is the busiest travel time of the year! We want to help make your trips go as smoothly as possible, so here are a few quick tips to help you survive traveling this holiday travel season.
In need of the best mechanic in your area? Look no further than Cassels Garage in Melbourne, FL!
Finding a good mechanic doesn’t have to be a chore. While you may have had issues in the past finding an auto mechanic you trust, you can be confident knowing that your car is in good hands when you take it to Cassels Garage. From the moment that you arrive, you’ll be treated with respect and open lines of communication.
Schools will be starting back up here soon in Brevard County, and many new drivers will be taking to the roads for the first time since driver’s educations. At Cassels Garage, we want the new drivers of Brevard County to know that we are here for you as you step into this new phase of your life. We thought this week we would talk about a few of the common mistakes first-time drivers make. Hopefully, by us letting you know about them, you will be wise and avoid them. Read on!
It’s that time once again. If you stay up to date with the Cassels Garage blog, then you know that we have recently released two posts where we acknowledge our customers who have taken the time to write kind reviews. At Cassels Garage we really appreciate when our customers take the time to write a review. We understand that these customers lead very busy lives and we want to extend a huge thank you to them. We learn and grow from these words and we can’t thank you enough for your contribution. We take pride in our work and we are grateful when people see that. Without any further adieu, here is Kind Reviews 3.
Here at Cassels Garage we really appreciate when our customers take the time out of their busy schedules to share with others their experiences with us. We want to dedicate this blog post to all the amazing customers that have been kind enough to give us reviews. Here is Kind Reviews, as series where we take the time to thank our customers back for their positive feedback. Enjoy.
Before DVR’s and streaming television and DVD box sets of an entire series, we used to watch television programs when they were broadcast. Viewers of a certain age can recall “appointment” television programs of the 1980’s, so called because loyal viewers would avoid scheduling conflicting events on the nights their favorite shows aired. One of the first of these iconic programs was Hill Street Blues, airing at 10:00 PM on Thursday nights. Hill Street Blues used an ensemble cast to track several different story lines all centered around one police station, and loyal viewers drew comfort from the familiar opening every week. Each show began with a morning briefing of officers led by gruff but lovable Sgt. Esterhaus, who finished every meeting the same way: “Remember, let’s be careful out there.”
Most of the time American drivers use our roads and highways as merely a means to an end. We drive on the roads just to get to our destinations. It was not always this way. The term “Sunday driver” refers to the early days of the automobile when it was still an exciting adventure to go exploring by car after the big meal on Sunday. Nowadays we take it for granted that it is no big deal to spend a weekend at a destination several states away. So we hurry along the road to get where we are going. There are a few exceptions. Bikers have a reputation for embracing the drive as well as the destination, but automobile drivers can adopt this attitude also.
The Pacific Coast Highway in California and Blue Ridge Parkway in North Carolina and Virginia both offer an abundance of beautiful scenery as well as some scary turns for the passengers. Route 66 is an iconic trip down memory lane. Closer to home, Central Florida offers many less trumpeted opportunities for a beautiful Sunday (or any other day) drive.
If you are in Florida, you are never more than sixty miles from the ocean. Our coastlines offer several opportunities for scenic drives that many locals take for granted. For example, the causeways leading from the mainland to the beachside offer fabulous views for miles in each direction. Next time you are crossing a causeway in either direction take a moment to appreciate the fantastic scenery around you.
US Highway 1 runs mostly parallel to the Intracoastal Waterway along the eastern coast of Florida. Some of the neighborhoods to the west of US 1 have seen better days, but the view to the east is almost always lovely. On the beachside, AIA gives drivers and passengers a nice view of the beach and some nice neighborhoods. It is hard to imagine a more scenic drive than the “on the beach” driving experience offered for a fee on the hard-packed sand of St. Augustine Beach, Daytona Beach and New Smyrna Beach.
If you are ready to hit the road, be sure to swing by Cassels Garage and let us make sure your vehicle is up to the task. We are located in West Melbourne, Florida and are a family-owned shop that is well equipped to diagnose and repair your car. You can count on a fair price, and you can depend on us to perform the repairs that your vehicle actually needs.
You might call it karma, or you could call it sowing and reaping. Great customer service yields great customers, and of course the opposite is also true. All too often modern commercial relationships seem exploitative, with each side trying to gain an advantage over the other. This seems especially true in industries that have a near monopoly on the services they provide. However, every now and then a business relationship becomes a mutually beneficial long-term partnership that leaves both parties feeling empowered rather than drained.
The days of a handshake business deal seem like a distant memory, but integrity and generosity always count. Have you noticed how a good experience at a restaurant can make you eager for a return visit, but one bad experience is all it takes to move a place to the “never again” list? Even small tokens of generosity or thoughtfulness will yield a harvest of loyal long-term customers.
The good folks at Cassels Garage recently had an experience that illustrates this principle. A long-term commercial customer came in for routine service earlier this year and paid for the service routinely as usual. What was not usual was the lightning strike that caused the credit card system to malfunction so that the charge did not go through. Unfortunately the mistake was not discovered immediately, but several months later by the bookkeeper at Cassels. The credit card processing company said it was too old for them to run the charge again, so the best bet would be to contact the customer.
Try to picture this conversation with one of your clients, “Hey, that $1300 that you paid me earlier this year never actually got paid, so could you pay me again?” Many 21st century business owners would never see that guy again, but Cassels Garage is not like most businesses. After confirming with his own people that the charge had not gone through, their customer called back and said he needed to bring a truck in for service on Monday, and he would pay the long lost bill then also.
Quality service begets quality customers. Cassels Garage in West Melbourne, Florida is a family-owned shop that is well equipped to provide routine maintenance or major repairs on your vehicles. The team at Cassels has been serving Brevard County since 1966.
There are too many dehumanizing institutions in our lives these days. We have all had the experience of getting stuck on a circular voicemail maze that feels like it leads to nowhere. Oligopolies or near monopolies like communications and cable television companies are particularly notorious for forcing their customers into the system rather than treating their customers like individuals.
Auto repair facilities that represent the manufacturers are another place where we feel like livestock in a corral rather than people who matter. Lately even small acts of humanity and consideration from a vendor will provoke intense gratitude and loyalty because this kind of behavior seems so counter-culture in so many of our marketplaces.
Here is a story that illustrates the point. Last week at Cassels Garage in West Melbourne, a customer with a thirty-five year history at Cassels stopped by to ask for advice. That is a telling detail. How many shops do you know that can keep a customer’s loyalty for decades? This customer had a relatively new riding lawn mower that was not starting consistently, and he was just looking for his mechanic to recommend a lawn mower repair shop.